Refunds & Exchanges

REFUND/EXCHANGE POLICY

Please note this policy applies to online purchases only. For in-store purchases, please contact our team at [email protected].

We would like to ensure your complete satisfaction with the items you have bought from this website. If, however, you wish to return or exchange an item(s), please e-mail us at [email protected], stating whether an exchange or refund is required. We will then provide you with a returns form.

Return Requirements

To process your request, please include:

• A copy of your invoice
• The completed returns form

Items must be returned in their original condition, with:

• Original packaging
• Tags attached
• No written names or name tapes applied

This does not apply if the goods are faulty.

We cannot accept returns or exchanges on:

• Personalised items
• Sale items

Any order discrepancies must be reported within 7 days of delivery or collection.

Return & Exchange Process

• Returns must be made within 30 days of the dispatch/collection date.
• We encourage customers to return items to the store to avoid additional shipping costs.
• If returning by post, you will be responsible for the return shipping cost.

For exchanges:

• If returning by post, you may either collect the new item in-store or pay for re-delivery at our standard rate.
• Please provide details of the new product required.

Once your return has been accepted, we aim to process your exchange or refund within 10 working days. If the requested exchange item is out of stock, we will notify you.

Refunds will only be issued to the original payment card used for the purchase.