Refunds & Exchanges
Please note this policy refers to online purchases only.
We would like to ensure your complete satisfaction with the items you have bought from this website. If however, you wish to return or exchange an item(s) please e-mail us at [email protected] and state whether an exchange or refund is required, whereupon we shall email you with a returns form.
In order for us to process your request it is essential that you include a copy of your invoice and returns form when returning the goods.
Goods may only be returned in the condition they were sold, in the original packaging with the tickets attached and no written names, or name tapes applied. This will not apply if you have faulty goods. Please note, we cannot accept exchanges/returns on personalised items or items which were purchased on sale.
All goods must be returned within 30 days from when they were dispatched. Where possible, we ask customers to bring items for refund/exchange back to the store to avoid additional charges. Please note, you will be responsible for the cost of returning goods to us should you wish to send returns by post.
If you wish to exchange an item and you are returning the goods to us by post, please note you will be required to either collect the new item from store or pay for delivery, at our standard delivery charge rate. Please provide details of the new product required.
Once your goods have been accepted, we will aim to complete your exchange or refund within 10 working days. If any item you have requested as an exchange is out of stock, you will be notified accordingly.
We can only refund the card which was originally used for payment.