Refunds & Exchanges

RETURNS FOR ONLINE PURCHASES

Please note this policy applies to online purchases only. For our in-store returns policy, please see below.

We want to ensure your complete satisfaction with the items you have bought from our website. If, however, you wish to return or exchange an item(s), please e-mail us at [email protected], stating whether an exchange or refund is required. We will then provide you with a returns form.

Return Requirements

To process your request, please include:

• A copy of your invoice
• The completed returns form

Items must be returned in their original condition, with:

• Original packaging
• Tags attached
• No written names or name tapes applied

This does not apply if the goods are faulty.

We cannot accept returns or exchanges on:

• Personalised items
• Sale items

Any order discrepancies must be reported within 7 days of delivery or collection.

Return & Exchange Process

• Returns must be made within 30 days of the dispatch/collection date.
• We encourage customers to return items to the store to avoid additional shipping costs.
• If returning by post, you will be responsible for the return shipping cost.

For exchanges:

• If returning by post, please place a new order for the item you would like for collection or delivery at our standard rate.
• If returning in-store, please bring the item in with the original packaging.

Once your return has been accepted, we aim to process your refund within 10 working days.

Refunds will only be issued to the original payment card used for the purchase.

RETURNS FOR IN-STORE PURCHASES

Please note this policy applies to in-store purchases only. 

Whilst we do not offer refunds on in-store purchases, we are happy to offer an exchange or gift card/credit note for unused items returned within 30 days of purchase, provided the original till receipt is presented.

Return Requirements

Items must be returned in the same condition in which they were sold, with:

• Original packaging
• Tags attached
• No written names or name tapes applied

This does not apply to faulty goods.

Return & Exchange Process

• Items must be returned within 30 days of the purchase date.
• The original till receipt must be presented when returning an item.
• Items must be returned to our store in Slough.

For accepted returns, we will offer an exchange or gift card/credit note. We do not offer refunds for unwanted in-store purchases.

Any discrepancies with an order must be reported within 7 days of delivery or collection.

Your statutory rights are not affected.